Logistical Tips
Preparation for Your Tent Installation
To ensure a smooth and timely installation, please review these guidelines:
Lawn Care: Please have your lawn mowed at least one day before your scheduled delivery.
Clear the Area: Move any yard furniture, vehicles, or obstacles to provide our delivery team with easy access to the installation site
Mark Utility Lines: If stakes are required for your setup, please make sure all underground utility lines (gas, electric, water, sprinklers, etc.) are clearly marked. Contact Dig Safe if you need assistance.
Mark the Tent Location: If you won’t be home during the installation, please mark the exact spot where you'd like the tent placed.
Preparing for Pickup
To ensure a smooth pickup process, please follow these steps:
Clear the Tent Area: Remove all non-rental items and any trash from the tent space.
Return Tables & Chairs: Please stack tables and chairs as they were upon delivery (unless breakdown service was selected). If not completed, a fee of $1 per chair and $2 per table will be applied.
Organize Rental Items: Place all remaining rental items under the tent or in a pre-arranged, accessible location for the pickup crew.
Avoiding Cleaning & Damage Fees
To help prevent additional cleaning or damage charges, please keep these guidelines in mind:
Sidewalls: You may remove sidewalls if desired. Please roll them neatly and store them indoors. If sidewalls are found to be dirty or wet upon pickup, a cleaning fee of $4/ft and a drying fee of $2/ft will apply.
Rental Item Care: Unless prearranged, please keep all rental items under the tent. Items left outside that become wet or dirty may incur a cleaning fee, based on the item type.
Do Not Alter Equipment: Avoid pinning, nailing, taping, or making any modifications to rental equipment.
Avoiding Additional Labor Fees
To help us provide an efficient setup, please let our team know in advance if your installation location has any of the following conditions:
Limited Truck Access: If our truck cannot access the installation site via a driveway, please note that our trucks cannot drive on grass or soft surfaces.
Long Walking Distances: If there is an extended walking distance from the truck parking area to the setup location.
Non-Ground Floor Installation: If setup requires using stairs, elevators, or accessing floors above ground level.
Special Surface Requirements: If tent installation requires drilling into rock or pavement.
